TWILLIO OPT-IN PROCESS

Screenshot of a tablet showing an order entry screen for a restaurant's opt-in order process. The screen displays a keypad, a customer phone number input, and a list of food items like ham and gruyere, spinach and goat cheese, prosciutto and apple, and mushroom galette.
A screenshot of a presentation slide titled "Opt-In Order of Operations Continued." The slide explains how a kitchen staff's order triggers an SMS notification to inform the customer that their order is ready. It includes a photo of a smartphone screen showing a text message from a phone number, confirming the order is ready for pickup, with instructions to reply STOP to unsubscribe. There is also a screenshot of an order details page with an arrow pointing to the "Order History" tab, showing order number, date, customer details, and order summary.
Screenshot of an order management app showing an opt-out process for sending automated texts. It includes a list of customer contacts and their phone numbers, along with a menu to add items to an order and process payment. To the right, there are detailed step-by-step instructions for the order process, including how to prompt customers about receipt text options, with sample script for staff.

SCRIPT

 

Ambassador (person taking order at the point of sale):

A: “To better serve you today, if you provide us your cell number, we can text you when your order is ready. Message and Data Rates may apply. You can visit our website for Terms and Agreements as well as view our Privacy Policy at https://maplestreetbiscuits.com/sms-terms This is optional and not necessary to receive your food.”

 

If the customer agrees ,the Ambassador will complete the following:

  • Add the question of the Week to the “Name” Field

  • Add the Customers Number to the “number” Field

 

Once the order is ready for Pickup at the Expo AreA, the Maple Street employee will “Complete” the order within the Revel POS system, and it will send the following text:

{Guest Name provided},

 Your order is now ready! Thank you for visiting Maple Street! Reply STOP to unsubscribe from receiving transactions in the future. Standard Rates Apply.